At Book My Guruji, we strive to provide an enriching and seamless experience for our users seeking various puja services. We understand that circumstances may arise where a refund becomes necessary. This Refund Policy outlines the terms and conditions for refund requests, ensuring transparency and fairness in our business practices.
Refunds are considered on a case-by-case basis. To be eligible, the user must demonstrate a valid reason, such as service non-delivery, unsatisfactory service quality, or any other issue that significantly impacts the user's experience. Please note that eligibility for a refund does not guarantee approval.
To initiate a refund, users must contact our customer support within a specified time frame from the completion of the puja service. Refund requests submitted beyond this period may not be considered. We encourage users to provide detailed information and evidence to expedite the review process.
Certain puja services may be deemed non-refundable due to their nature. Specialized or personalized rituals, as well as services already performed, may fall into this category. We advise users to carefully review service descriptions before making a booking.
Users may cancel a puja service with a refund before a specified cutoff time. However, cancellations made after this period may not be eligible for a refund. The cancellation policy varies depending on the type of puja service booked, and users are encouraged to review it before confirming their booking.
Once a refund request is received, our team will review the provided information. The approval process may take some time as we ensure fairness to both users and our Guruji service providers. If approved, refunds will be processed within a specified period.
Refunds will be issued through the original payment method used for the booking. If the payment was made through a credit card, the refund will be credited to the same credit card.
In the event of a disagreement regarding a refund decision, users can contact our customer support to discuss their concerns. We are committed to resolving disputes amicably and ensuring a fair outcome.
Book My Guruji reserves the right to update or modify this Refund Policy at any time without prior notice. Users are encouraged to review the policy periodically to stay informed about any changes.
For any questions or concerns regarding our Refund Policy, users can reach out to our customer support team via the contact information provided on our website. We value your trust in Book My Guruji and are dedicated to providing a satisfactory resolution to any refund-related issues.
